CODE-AI condemned the unjust dismissal of BIEN spokesperson Renso Bajala after he gave an interview to a journalist regarding the situation of workers in BPO companies using artificial intelligence (AI). Bajala was dismissed on the basis of the “social media policy” of Concentrix and American Express companies. The termination violates Bajala’s and his fellow workers’ freedom of expression.

“We have the right to freedom of expression and association, and our participation in discussions and policy-making on the use of AI technology is crucial to defend the rights of workers,” Bajala said.