BPO Industry Employees Network (BIEN) Philippines reported on January 8 that quality assurance (QA) analysts at the company TaskUS in Clark, Pampanga filed a complaint at the National Labor Relations Commission (NLRC). QAs complained against the company for terminating them after designating them to “floating status” under the pretext of “automation.”

QAs monitor and ensure BPO agents’ optimal performance. They push agents to reach the company leadership mandated quotas. TaskUs Clark holds clients and accounts that manage food delivery and e-commerce up to finance technology and “trust and safety” or content moderation.

The terminated employees have been with the company for 5-7 years. BIEN Philippines reported that the terminated employees were forced into a “redeployment” program which interviews and evaluates them for a lower position without guarantee of maintaining current wage levels.

Bien emphasized that the TaskUs Clark employees’ ordeal is a manifestation of a broader industry crisis. Bien has received similar reports of violations of worker rights in BPOs since November 2025. It has gathered complaints from at least 245 employees put on “floating status”, illegally dismissed, or subjected to poor working conditions.

The group said that uncertainty and extreme pressure forced many of these employees to resign and sacrifice their regular employment and years of experience.

The group urged fellow BPO employees to report to them their grievances and unite. “The system will not change unless we get organized,” BIEN Philippines said. The group continues to boost its campaign for job security and dignity for employees.